Payments to the pharmacy are usually of two types; co-pay and deductible. A deductible is an out-of-pocket fee you are required to pay before your insurance “kicks in”. For example, if your insurer approved a charge of $10.00 and your deductible of $250 has not been met, you would pay the full amount of $10.00 for the prescription. After you have paid the complete deductible, the insurer would then have you pay a portion (the co-pay) . Co-pays vary from one plan to another, you should check your insurance company’s website, call your plan administrator at work, or call the help line number on the benefit card to find out exactly how much the co-pay is.
Many patients need help remembering to take their medications as directed. We have a variety of tools and methods to help you remember to take your medication including alarms, email notifications, pill boxes and others.
All medications will be shipped according to the manufacturer’s recommendations.
The FDA asks that patients report adverse drug events to their physicians. There are instructions for self-reporting through the FDAs MedWatch program at https://www.accessdata.fda.gov You may also call the FDA at 1-800-FDA-1088 to report by telephone. The FDA also encourages consumers to contact the drug manufacturer in the case of an adverse drug event
Your prescription insurance card should have a toll-free telephone number for customer inquiries posted on it. Ask the customer service representative what forms you need to fill out in order to file a claim for a prescription. These forms are also often available on your insurance company’s website. It is a good idea to do this BEFORE you send your prescription to Total Care RX, Inc. In some cases, insurance companies will require the signature of the pharmacist on your claim form. You may simply send your claim form to our pharmacy along with your prescription.
The receipts that our pharmacy provides with all of our prescriptions should be acceptable to your insurance company for claim submission. If you have any trouble submitting a claim, feel free to ask one of our pharmacists for an additional signed print-out of your pharmacy expenses.
Only a prescriber can legally send prescriptions to our pharmacy by fax. Unfortunately, we are unable to accept faxed copies from our customers. You can either ask your prescriber to fax the prescription directly from his/her office, or you can mail the original, signed prescription to us (no photocopies, please). Our mailing address is:
Total Care RX, Inc.
223-10 Union Tpke
Oakland Gardens, NY 11364
You should contact our pharmacy at 718-762-7111 or our e-mail us to let us know about the damaged product immediately. We will instruct you on a return procedure, including how to get your medication to you as quickly as possible.
Yes, our pharmacy will provide you with a tracking number for your package as soon as it ships.
Once RX medications have been verified against a prescription and shipped to you, our pharmacy is unable to accept returns of these items unless they are damaged or faulty.
Likewise, we cannot accept RX medications back into our pharmacy due to a “change of mind” and deciding to purchase an alternative.
Our pharmacy is a fully licensed pharmacy, providing only genuine medications and as such, we do not provide refunds for prescription medications.
In most cases, a prescription is valid for 12 months from the date it is written by your prescriber. Any refills on that prescription should be ordered within that 12-month time frame. Once a prescription expires, you will be required to obtain a new prescription from your doctor in order for us to fulfill your medications, even if there are refills remaining on it.
Our pharmacists are happy to request refills from your prescriber in your name. However, in the case of certain chronic care drugs, many prescribers wish to see their patients on a much more frequent schedule than others. You may have better results by contacting your physician yourself in case you are requested to make an appointment before another prescription will be written.
You can cancel an order provided it hasn’t already been shipped. Most orders are shipped very quickly, so please contact us immediately if you need to cancel your order. To do so, please email us with your order number and include the word ‘cancel’ in the subject line. We will then send you a cancellation response to verify that we received your request.
Yes. Our pharmacy is staffed seven days a week. Our pharmacists will be glad to answer your questions whenever you may have them. A pharmacist is available for your questions at 718-358-1300.
If you would prefer to ask us questions via our HIPAA compliant secure email, email us at allpharmacists@totalcarerx.com.
Mon-Fri: 10am-6pm ET
Sat: 9am to 5pm ET
Sun: 9am to 2pm ET
Please call 866.868.2579 and request to speak with one of our pharmacy care coordinators or pharmacists. The will advise you where in the process your prescription is in.
Total Care Rx complies with state regulations regarding substitution requirements. Most of the time insurance formularies requires substitutions; we will work with your doctor and patient at that time.
If Total Care Rx is unable to process a prescription, and the patient’s insurance requires it to be filled at a mandated pharmacy, ie. Mail Order, Specialty Pharmacy. A Pharmacy Care Associate with forward it and follow up with the prescribing doctor.
When necessary, Total Care Rx forwards the prescription to an appropriate HUB, at which we would follow up with the patient and prescribing doctor.
Total Care Rx, receives notices directly from manufacturers, FDA and other forms of product information sources that advises of product stability and recall instructions. We will notify you if your product currently being used by you and advise you of how to exchange it with us. If you have questions whether your product
Please call 866.868.2579 and request to speak with a Pharmacist. They will listen and work on a plan to get your medications to you or coordinate an alternate safe location.
Please call 866.868.2579 and request to speak with a Pharmacy Supervisor or the Pharmacist in Charge. They will listen and work on rapidly alleviating your reported concerns or errors.
If you are not satisfied with the way we rectified your concerns, you can report it to our Compliance Officer by dialing 866.868.2579 and pressing extension 510.
The role of specialty pharmacies, which serve patients with complex, chronic diseases, is even more critical to patient outcomes – ultimately driving financial outcomes.
URAC’s Specialty Pharmacy Accreditation helps specialty pharmacies position themselves and demonstrate their value in delivering these specialized clinical services. Many payers and manufacturers recognize the URAC Specialty Pharmacy Accreditation as a key differentiator and independent validation of quality – often including this accreditation as a requirement to participate in their network.
